Refund policy

Return and Refund Policy

You may request to cancel your order within 14 days of receiving it. After notifying us, you must return the goods within a further 14 days.

To qualify for a change-of-mind return, products must be unopened, unused, undamaged and returned in their original sealed packaging.

To request a return, contact us at arthur_atkinson@live.co.uk before sending anything back. Returns sent without contacting us first may not be accepted.

Return postage

Customers are responsible for return postage costs for change-of-mind returns. We recommend using a tracked service, as we cannot be responsible for returned goods until they reach us.

Where an item is faulty, damaged, incorrect or not as described, please contact us promptly. Where appropriate, we will arrange or reimburse reasonable return postage costs.

Damaged, incorrect or faulty items

Please inspect your order when it arrives and contact us promptly if an item is damaged, defective, incorrect or not as described. Please include your order number and photographs where possible.

Your statutory rights are not affected by this policy.

Refunds

Once we receive and inspect your return, we will tell you whether the refund has been approved.

Approved refunds will be made to the original payment method. Refunds will normally be processed within 14 days of receiving the returned goods, or receiving evidence that they have been returned.

For eligible cancellations, the refund will include the cost of our least expensive standard delivery option. Additional charges paid for Express delivery are not normally refundable.

Banks and payment providers may take additional time to place the funds into your account.

Return address

Please contact us on WhatsApp at 07538 472878 before returning any goods. Once your return is approved, we will provide the return address and instructions. Returns sent without prior approval may not be accepted.

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