Frequently Asked Questions

What are the products intended for?

They are supplied solely for lawful laboratory, analytical and scientific research.

Are the products intended for human or veterinary use?

No. They are not intended for human or veterinary use, consumption or administration.

Do you provide dosing or administration advice?

No. We do not provide medical, pharmaceutical, veterinary, dosing or administration advice.

Where do you deliver?

We currently deliver to addresses within the United Kingdom only.

How long does delivery take?

Our Shipping Policy currently lists an estimated 3–5 business days for Standard Delivery and 1–2 business days for Express Delivery. These are estimates and may be affected by courier delays, bank holidays or circumstances outside our control.

How can I ask about product documentation?

Use our Contact page before ordering and include the full product name and, where available, the relevant batch or lot reference. Documentation availability can vary by product and batch.

What should I do if an order is damaged or incorrect?

Contact us promptly with your order number and details of the problem. Our Refund Policy explains the applicable returns and refund process.

How should a product be stored or handled?

Follow the product label, product page and any product-specific documentation. If information is unclear, contact us before opening or handling the item.

Who can place an order?

Customers must be at least 18 years old and must ensure that their purchase, possession and intended research use comply with applicable laws and regulations.